Is something wrong with your Moniepoint account that you're attempting to fix? It is crucial to be aware of the Moniepoint customer care number and other support alternatives whether you are a business owner using Moniepoint POS or an individual seeking assistance with transactions. Here you will discover all of the details required to get in touch with Moniepoint's customer service, including their phone number, email address, live chat feature, physical location, and social media accounts.
For quick and easy assistance with point-of-sale machine problems, delayed transactions, account login issues, or any other technical challenges, this article will guide you in connecting directly with Moniepoint support specialists.
Table of Contents
- What is Moniepoint?
- Why You Might Need Moniepoint Customer Care
- Moniepoint Customer Care Number (Latest 2025 Update)
- How to Contact Moniepoint via WhatsApp
- Moniepoint Email Address for Support
- Moniepoint Live Chat Option
- Moniepoint Office Address & Head Office Locations
- How to Raise a Ticket on Moniepoint Dashboard
- Moniepoint on Social Media
- Moniepoint Agent Support for POS Users
- Frequently Asked Questions About Moniepoint Support
- Final Thoughts on Contacting Moniepoint Customer Care
What is Moniepoint?
Of the top financial technology platforms in Nigeria, Moniepoint supports digital payments, corporate banking tools, mobile banking, and point-of-sale (POS) terminal banking. Moniepoint is an established name in the Nigerian financial technology industry, with a large agent network and hundreds of businesses using its services every day.
A license from the Central Bank of Nigeria (CBN) and insurance from the National Deposit Insurance Corporation (NDIC) lend legitimacy as well as reliability to Moniepoint. Especially in regions with insufficient financial infrastructure, the website facilitates easy money transfers, bill payments, and other financial operations.
Why You Might Need Moniepoint Customer Care
Customer and the point of purchase agent inquiries to Moniepoint's support team typically involve several things:
- The POS System Is Not Operating
- Transfers That Are Late or Fail
- Problems with Clients
- Necessity of POS System Transformation
- Login Problem with Your Account
- Payment Delays at Banks
- The registration process: Issues with Agents
- Problems with Technology
- Update on Account Information
Moniepoint Customer Care Number
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The official Moniepoint customer care phone number is +234 201 888 9990. You can use the number to reach MoniePoint always for quick resolution of your issues using the pos terminal or mobile banking services.
How to Contact Moniepoint via WhatsApp
While Moniepoint's WhatsApp help is limited at the moment, their verified business number is a good bet for getting in touch.
In this way:
Important number to remember: +234 201 888 9990.
Get WhatsApp going and shoot out a quick note.
Identify yourself and explain the nature of your problem.
Please be patient while we get a customer service representative to respond (especially during peak times).
Moniepoint Email Address for Support
If you prefer written communication or have a non-urgent inquiry, you might reach Moniepoint via email:
themoniepoint.com support email
Verify that the email you send contains:
- Full name
- Number which has been registered
- Identity of the agent or terminal (if relevant)
- A concise explanation of the problem
- If you have any, screenshots or transaction IDs
When dealing with complaints, resolving disputes over transactions, or issues with point-of-sale devices, this strategy is excellent.
Moniepoint Live Chat Option
You can access Moniepoint’s live chat from their official website or app dashboard.
Here’s how you can on Moniepoint Live Chat Option with the steps:
- Visit https://moniepoint.com
- Click on the “Help” or “Support” tab
- Select Live Chat
- Describe your issue and wait for a response
The live chat feature is fast, reliable, and ideal for minor issues that need real-time support.
Moniepoint Office Address & Head Office Locations
You can stop by Moniepoint's office if you'd rather speak with a real person or file a formal complaint with the address below.
Plot 7A, Block 4,
Admirality Road,
Lekki Phase 1, Lagos State. Nigeria
How to Raise a Ticket on Moniepoint Dashboard
If you're a registered Moniepoint agent or merchant, raising a support ticket from your dashboard is often the most effective way to get help.
Steps to raise a ticket Moniepoint Dashboard
- Please Log in to your Moniepoint account via app.moniepoint.com
- Then Click on “Support.”
- Select “Raise a Ticket.”
- Make sure to Fill in the necessary details (issue type, description, transaction ID, etc.)
- Submit
Moniepoint on Social Media
You can use the following handles to contact Moniepoint
You can also reach out to Moniepoint via their verified social media handles. They actively respond to comments and DMs during business hours.
- Moniepoint Facebook Page - https://www.facebook.com/Moniepointng/
- Twitter : https://twitter.com/moniepointng
- instagram : https://instagram.com/moniepointng
- Linkedin: https://www.linkedin.com/showcase/moniepoint/
- Youtube: https://www.youtube.com/@moniepointng
Moniepoint Agent Support for POS Users
Access premium help if you're a Moniepoint POS agent. For the most customized support, always utilize the Moniepoint agent app to log in.
Important issues that are unique to agents:
- Bank transfers that did not go through
- Errors made by the commission
- Device not working properly
- Disputes over transactions
- Acquiring a new account
Frequently Asked Questions About Moniepoint Support
What is Moniepoint customer care number?
This is the Moniepoint customer care number +234 201 888 9990.
At what rate does Moniepoint address customer service tickets?
In most cases, you may expect a response within two days, give or take. Contact via phone or live chat if an emergency arises.
Am I able to receive assistance on weekends or at night?
While the majority of Moniepoint's service channels are open from 9 AM to 5 PM (Monday through Friday), processing of transactions is ongoing around the clock. When business hours are not in effect, only urgent assistance may be provided.
Can you tell me which states have a Moniepoint office?
A walk-in office is not available in every state. In addition to Port Harcourt, major cities Abuja and Lagos also have specialized support centers.
Final Thoughts on Contacting Moniepoint Customer Care Number. Phone, email, live chat, and in-person help are now more accessible than ever before thanks to Moniepoint. For POS agents in particular, the fastest way to resolve urgent difficulties is to call the Moniepoint customer service number (+234 201 888 9990).
Be sure to contact the right assistance channel and offer specific details about your issue for the best results. It is essential to have access to Moniepoint assistance, whether you are a user, agent, or business owner, to ensure seamless financial transactions.