FairMoney Customer Care Number
Are you a FairMoney user searching for how to contact FairMoney customer care quickly and efficiently? Whether you're facing issues with loan repayment, wallet transactions, or app login, or you simply need general inquiries answered, getting in touch with FairMoney’s support team is crucial.
In this comprehensive guide, we will walk you through everything you need to know about FairMoney customer service, including all available contact options, working hours, frequently asked questions, and expert tips to get faster support. This article is not only useful for existing users but also for potential customers who want to understand how reliable FairMoney’s customer care is.
Why Customer Support Matters for Fintech Apps Like FairMoney
When it comes to rapid loans, money transfers, utility payments, and more, millions of customers rely on FairMoney's mobile app. The digital bank and loan provider operates mostly online. Currently, having a robust customer care system is a necessity, not a choice.
Reasons why customer service is crucial include:
- To fix the failed deal
- Fixing erroneous debit alerts
- To assist with account verification and know-your-customer matters
- Getting access to compromised accounts
- It is important to report any questionable or fraudulent activities
- When problems arise with extending or repaying a loan
Getting in touch with FairMoney customer service in Nigeria is simple and quick if you follow these steps.
FairMoney Customer Care Number
As of now, FairMoney Customer Care Number is +234 07000 362 362 / 0201 700 1276 . This is their official customer care line, as listed on their official website. With these numbers, you can contact them to resolve your issues you may have using FairMoney services
How to Contact FairMoney Customer Care
You can as well use the following method to contact FairMoney Customer Care,
1. Via the FairMoney App (Live Chat Support)
You can get in touch with a support agent quickly via the FairMoney app's live chat function.
Here’s how to quickly get support:
- Launch FairMoney on your mobile device.
- Click on the profile or menu icon.
- Please locate "Help" or "Support" and proceed from there.
- Begin a fresh discussion with real-time messaging.
FairMoney Customer Care Email Address
You can send a detailed message to FairMoney via email: [email protected]. Ensure you use "Loan repayment issue" or "Failed transaction refund." These are examples of clear topic lines to use when writing a message subject. Be sure to include any relevant screenshots or transaction receipts. For verification purposes, please provide your full name and registered phone number.
FairMoney Social Media Handles
FairMoney maintains active social media accounts where users can get updates and also send messages for help.
These are their official social handles.
Facebook: https://facebook.com/fairmoney.ng/
Twitter: https://twitter.com/fairmoney_ng
Instagram: @fairmoney_ng
FairMoney Help Center (FAQs)
You may get answers to the most frequently asked questions about FairMoney in their online Help Center.
To get help, go to https://fairmoney.io/contact.
You can discover detailed instructions for:
- Consolidating Debt
- Changing BVN or account details
- Having my account statement sent to me
- Editing your login information
- Fixing issues with the mobile app
FairMoney Customer Care Number Working Hours
Even though FairMoney operates 24/7 digitally, their support team has standard working hours.
Day of operation: Monday through Friday
Monday-Friday: 9 am-5 pm (Nigerian Time) Help Desk
There may be a delay in responding to messages sent outside of business hours. You are required to wait for a representative who will attend to you and help resolve your issues.
Common Issues Solved by FairMoney Customer Support
Here are some issues you can contact the FairMoney customer care number for:
| Issue | Solution |
|---|---|
| Loan not disbursed | Contact support via app or email with transaction ID |
| Wrong debit alert | Report with proof (screenshot, bank statement) |
| BVN update required | Submit BVN via app or email securely |
| Overdue loan charges | Request extension or negotiate repayment plan |
| Account locked or suspended | Verify identity and request reactivation |
| Fraud alert | Immediately report suspicious transactions |
How to Get Faster Response from FairMoney Support
Waiting for a response can be frustrating. Here are some expert ideas to speed up the process:
Before attempting to use any additional channels, consider using the in-app chat to ensure no transaction is complete without a reference number. When making a complaint, be courteous and to the point. Get in touch during business hours for faster service. Please avoid using multiple platforms at once; instead, concentrate on one until the issue is resolved.
How to Update Your FairMoney App Before Contacting Support
Outdated software versions are often to blame for problems including login failures, glitches, and failed transactions. Be cautious at all times: According to the Google Play Store, you're using the most recent version. Your phone has been reset, and your app cache has been cleaned. Permissions for SMS, Contact, and Location have been given.
FairMoney Head Office Address
However, presently the home address for FairMoney is located at 28 Pade Odanye Close, off Adeniyi Jones, Ikeja, Lagos, Nigeria. FairMoney's website states that they currently handle customer queries through digital channels.
Frequently Asked Questions (FAQs)
What is FairMoney's WhatsApp number?
FairMoney does not provide any WhatsApp assistance. Scammers may pose as FairMoney on WhatsApp. Be wary.
Can I call FairMoney customer care?
Unfortunately, a public call center is not available at this time on FairMoney. Please consider sending an email or using the in-app chat instead.
Could you please let me know the typical timeframe for resolving a complaint?
Minor issues take 1–2 days, while complex cases like fraud may take up to a week. Follow up if unresolved.
Can I visit FairMoney office in Lagos?
FairMoney operates online only. Visiting the office is not necessary for support.
In conclusion, Rely on FairMoney for stress-free assistance.
Any reputable financial business will provide reliable customer service. Even though calling FairMoney isn't an option, they do provide other efficient methods such as in-app chat, email, and social media. Use the in-app support feature for a quick response. Please feel free to email [email protected] if you encounter any specific issues. Be wary of con artists requesting sensitive information or money. To stay up-to-date, visit the official FairMoney app or website. https://fairmoney.i